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Website Toolbox Help
Forum
Popular
Adding a CNAME record
Authorizing Website Toolbox to send email
Single Sign On - Token Based Authentication
Embedding a forum into your Squarespace website
Website Toolbox is not authorized to send email
Facebook Connect
Allowing users to log in with Google
Creating a Verified PayPal Business Account
Using Webhooks
Reducing page view usage fees
Categories
Website Integration
Authorizing Website Toolbox to send email
Single Sign On - Token Based Authentication
Embedding a forum into your Squarespace website
Website Toolbox is not authorized to send email
Using Webhooks
Embedding the forum into your website
WordPress Plugin
Disabling ajax loading in Squarespace
API Documentation
Adding your forum to a WordPress.com website
Making your forum layout match your website
Single Sign On - SAML
Getting your API Key
Embedding a forum into your GoDaddy website
Embedding a forum into your Shopify website
Changing where returned email is sent
Single sign on using OAuth
Embedding a forum into your Google Sites website
Embedding the forum into multiple websites
Single sign on methods
Additional URL parameters for SSO account creation
Sample code for receiving a webhook event
Allowing users to log in with Microsoft
Embedding a forum into your Webflow website
Embedding a specific forum page into your website
Embedding a forum into your Wix website
Adding a link to your website on your forum
Can I embed the forum into my app?
Embedding a forum into your Weebly website
Unembedding the forum from your website
Sample code for making an HTTP request
Adding a Forum to Your MembershipWorks Website
CraftCMS Community Plugin
Embedding a forum into your Blogger website
Linking to your forum on your Squarespace website
Changing the width of your embedded forum
Joomla Extension
Embedding a forum into your Webador website
Embedding a forum into your LearnWorlds website
The page is redirecting before the embedded forum is shown
How do I get the HTML code to insert into my website?
Pre-filling fields on the sign up page
Embedding a forum to your Kartra website
Embedding a forum into your Kajabi website
Embedding a forum into your IONOS website
Embedding a forum into your Brilliant Directories website
Do you have a widget to embed topics into my website?
Embedding a forum into your Elementor website
Drupal forum module
Changing your API Key
Embedding a forum into your Course Creator's Kit website
Why is my embedded forum appearing as a full page?
Embedding a forum into your Duda website
Is the forum embed code search engine friendly?
API quota
Embedding your forum into multiple pages
Using the embed code in Safari
Embedding a forum into your BigCommerce website
Programmatically creating a user's account
Embedding a forum into your HubSpot website
Embedding a forum into your Bubble website
External pages appear within the embedded forum area
Cross-Origin Resource Sharing (CORS) for the API
400 Bad request API response
Embedding a forum into your Yola website
Installing the forum in a directory/folder of your website
Embedding a forum into your Carrd website
Embedding a forum into your Ghost website
Embedding a forum into your Jimdo website
How do I update my website name or address?
Understanding webhook payloads
Embedding a forum into your White Fuse website
Turning off embedding for mobile devices
Embedding a forum into your Without Code website
Embedding a forum into your Rise.com website
Embedding a forum into your Webnode website
Embedding a forum into your 3dcart website
Embedding a forum into your Teachable website
Removing the "via websitetoolbox.com" text from Gmail
Embedded forum has extra height or scrollbars
Embedding a forum into your Website-Builder.com website
Embedding a forum into your uKit website
Embedding a forum into your Uscreen website
Embedding a forum into your Webs.com website
Linking a forum into your Berta website
Embedding a forum into your Softr website
Embedding a forum into your Readymag website
Embedding a forum into your Pixpa website
Embedding a forum into your Builderall website
Embedding a forum into your MATRIX LMS website
Embedding a forum into your uCoz website
Will I lose any data if I disable the WordPress plugin?
Embedding a forum into your Yondo website
Embedding a forum into your Strikingly website
Embedding a Forum into Your Jumpseller Website
Embedding a forum into your Moonfruit website
Embedding a forum into your ClickFunnels website
Single Sign On between Bubble.io and your Website Toolbox Forum
Embedding a forum into your Replit website
Embedding a Forum into Your New Zenler Website
Embedding a forum into your GlideApp website
Embedding a forum into your DrapCode website
Embedding a forum into your Flywheel website
Embedding a forum into your Typepad blog
Embedding a Forum into your CustomerHub website
Embedding a forum into your LearnyBox website
Embedding a forum into your BoldGrid website
Embedding a forum into your MemberVault website
Removing Gmail's untrusted site / suspicious link message
Embedding a forum into your Simvoly website
Embedding a Forum into Your Thinkific Website
Embedding a forum into your Yahoo Small Business website
Embedding a forum into your Volusion website
Embedding a forum into your Bravenet website
Embedding a forum into your Lodgify website
Embedding a forum into your Jigsy website
Embedding a forum into your Adobe Business Catalyst website
Website Toolbox Reviews
Embedding a Forum into your NinjaSites website
Embedding a forum into your 10web website
SSO integration between Outseta and your forum
Embedding a Forum into Your MailerLite Website
Embedding a forum into your Unstack website
Embedding a forum into your Moodle website
Embedding a forum into your Tadabase website
Embedding a forum into your Wild Apricot website
Embedding a forum into your Systeme.io website
Embedding a forum into your Hibu website
Embedding a forum into your PageCloud website
Embedding a forum into your OpenCart website
Embedding a forum into your MotoCMS website
Users
Facebook Connect
Allowing users to log in with Google
User titles
How can a user edit their profile?
How can a user edit their account preferences or settings?
Logging into your forum account
Allowing users to log in with Twitter
Sending a welcome email to new users
Emailing all of your users
Adding a new custom profile field
User Accounts
How can administrators log in?
Creating a new user account
Inviting users
Viewing a profile
Editing members
Assigning an administrator
Changing the username of a user
The forum owner user account
Persistent log in
Allowing users to log in with LinkedIn
What is a moderator?
Users are unable to verify their email address or reset their password
Signup Approval
Banning an IP address
Preventing new user signups
Moderating the content of your forum
Hide or change the Sign Up link
Searching for a user
Deleting members
How do I un-ban a user?
Downloading the users list
Adding a required field during sign up
Email notifications of new signups
Restoring a deleted user
Changing the default members list page
Changing the password of a forum user
Allowing users to log in with GitHub
Viewing a user's email address
The email address verification feature
Hide or change the crown and shield icon that appears on moderator and administrator avatars
I forgot my forum account password
Two-factor authentication
Allowing access by invitation only
Resending an invitation
Reputation
The Log In and Sign Up links aren't appearing
Approving and declining members
What is the Members List?
Viewing the actions an administrator or moderator has taken
Users receive an invalid or spam email error upon logging in
Custom profile fields
Viewing online users
Hiding the "Members" link
Offline mode
Viewing the users that have an invalid email address
Hide the Logout link
Preventing users from emailing other users
Requiring two-factor authentication
Banning a user
Emailing a large quantity of people
Blocking users from a specific country
Showing a welcome message to users
Viewing users that have not verified their email address
How do I change my email address?
Viewing information about guest users
Do members of my forum have to pay any fees?
Getting the signup link for an invite-only forum
Assigning an avatar for your account
What is a junior member?
Some new users don't appear in the moderation queue
User's IP address
Messaging all forum members
Using an email address as the username
Ignoring or blocking a user
Skipping email verification for a user
Viewing the ignored email addresses
How do people join my forum?
Signatures
Can I view the passwords of my users?
Default signup options
Preventing users from making their full name private
Getting a list of member email addresses
Viewing inactive users
Email addresses that contain a plus sign
How to charge users for using your forum
Signing up with Facebook
What is a guest?
How can a user delete their account?
Users receive an error saying we received an unsubscribe request
Forcing the full name to be private
Hiding usernames
Resending an email verification email
The birthday profile option
Users with multiple accounts
User invitations disabled
I accidentally deleted the forum owner user account
I forgot my forum account username
Disabling a social single sign on method
Can we limit one account per IP address?
Only allowing users from specific countries
Disabling user information hover cards
Changing the username format
Where do birthdays show?
Clicking the "Approve" or "Decline" link in my email results in "no permission" error.
Access denied while using VPN
Checking if a user is logged in using JavaScript
User's names are shown next to their username
Resubscribing to emails from the forum administrator
Handling unrequested password reset emails
Declining a user without emailing them
Domain Name
Adding a CNAME record
Using your own domain name
What is my forum address (URL)?
Troubleshoot CNAME records
Connecting a domain name with your forum
Identify your domain host
Making emails use your embed page link
Disconnecting your custom domain
How can I use a "naked" domain (a domain without the 'www' prefix) with my forum?
Free forum domain names
Changing your forum address
All About URLs and CNAME Records
I need help with the CNAME record. What should I tell my domain host?
What is a CNAME?
Do I need to update my nameservers?
Receiving email on your managed custom domain name
Topics & Posts
Anonymous/Guest posting
Merging two topics
How do I delete a post/reply?
Censored words
Moving a topic to a different category
How can I get an RSS, JSON, JavaScript, or XML feed of new topics?
AI Moderation
Post Approval
Adding a video to a post
How do I delete a topic?
Emojis
Social Sharing
Inserting photos into your post
Changing the order that posts appear in
How do I post a new topic?
Approving and declining posts
Preventing topics from going to the first unread post
Receiving email notifications of new posts
Mention/tag a user in a post
Topic views
Changing which topics are automatically followed
Moving a post to a different topic
Attaching files to a post
Preventing post spam
How do I lock or un-lock a topic?
EasyCode / BBCode
How do I pin or un-pin a topic?
Replying to an individual post
Archiving topics
Viewing the exact date and time of a post
Having a live discussion
The post edit time limit
Editing a topic title
How do I post a topic reply?
A post is missing
How do I edit a post?
Weekly inactive user digest email
Changing how often followed content notifications are sent
Inserting HTML or embed code into your post
Changing the size of emojis
Removing the message from post notification emails
The read/unread status of posts
Reporting a post
Sharing a post
Following a topic
Adding a direct/private message button to posts
Liking posts
How are the topics sorted?
Enabling browser push notifications
Showing a post number next to each post
Creating an AI bot for your forum
Allowing or preventing users from editing their posts
The character limit
Change post ownership
Reviewing reported posts
Replying to posts via email
Limiting the height of photos in posts
Inserting a link into your post
Hiding who disliked a post
Topic sorting methods
Sending email notifications of new posts to an email address
Link previews and media embedding
New user posting limit
Specifying a Facebook Share logo
Turning off followed content email notifications
Can I post a topic into multiple categories at once?
Unfollowing a topic
Removing the dislike button
Disabling automatic browser push notification prompts
What are top topics?
Viewing a topic using a topic ID
Removing the edited post indicator text
Showing font options when composing a new post or message
Preventing users from uploading file attachments
Creating topics via email
Which post is used for the topic preview?
Preventing audio and videos from being downloaded
Default topics per page
Viewing a single post
Showing topic subjects to guests, but topic content to logged in users only
Allowing or preventing users from deleting their posts
Replies per page
Posts with questionable content
Hiding post dates
Receiving email notifications for your own posts
Viewing who liked a post
Unformatting copied text
Showing the full post in search results
Hiding the text color option from the post editor
Error related to violating community guidelines
Removing attachments from post notification emails
Users aren't receiving some topic notification emails
Hiding the number of replies
How do I find the URL or address of a topic?
Retaining formatting upon copy/pasting
Why does disliking a post require a reputation of at least 2?
Printing a topic
How often are topic views updated?
How do I hide the print option?
Adding monospace text through EasyCode
Scheduling a post
Requiring approval of posts with links
General
How do I insert the HTML code into my website?
Integrating the chat room with your forum
Specifying Terms & Rules for your forum
Importing content from a different system
Setting the forum language
Mobile app
Instant messenger
Exporting your forum content
Forcing guests to login before allowing access to the forum
Temporarily disabling your forum
Changing the forum home page
What integrations are available?
Why isn't my feed loading properly?
Reducing the returned or spam email rate
Promoting your forum
Making your forum both private and hidden
Making your forum private
Add an app icon for your forum to your mobile home screen
How do I delete my forum?
How do I insert HTML code into my forum?
Setting the ads.txt file
New feature requests
How do I make an announcement?
Website Toolbox forum demo
Using SSL (HTTPS) with your forum
How do I update my website name or address?
JavaScript events
App installation prompt
Purchasing advertising inventory
Adding a cookie consenst dialog
Is the forum GDPR compliant?
Can I create more than one forum in my account?
User guide
How do I create a forum?
Downloading the analytics
Importing users from a different system
Making your forum public
Live streaming using YouTube
Gamification
What features are available?
Where are your data centers located?
How do I add a logo/picture/image to the top of the page?
Adding a custom footer to emails
How long do you keep the data?
Monetizing your forum
Disabling all email from your forum
The 403 forbidden error
What's New
Website Toolbox infrastructure and backup practices
Retrieving a deleted item
The WYSIWYG advanced text editor
What are your support hours?
Preventing a different language from being used
Forum examples
Manifest.json file
Password protecting your forum
The Access Denied error
Are there any limitations?
What security features are available?
I'm not able to receive emails
Uploading an image to a hidden category to get its web address
Do you allow adult content?
What is the IP address of Website Toolbox?
Embedding a Forum into a React Native app
Are there ads on the forum?
How does Website Toolbox prevent against malware and viruses?
Who owns the data?
Clearing your browser's cache, cookies, and history
What is a page view?
Learn HTML
What cookies are stored by the forum?
Where can I find your Terms of Service?
Making a category public
Taking a screenshot
Requiring the page to be loaded in a frame
Branded app requirements
What is a tool?
Creating a privacy policy
Where can I view my support tickets?
Blocking robots
Do I have to have my own website?
Where can I find your privacy policy?
Viewing your support tickets
What browsers are supported?
Where is your DMCA policy?
Why doesn't the HTTPS indicator appear in my browser?
Emails go into the spam folder
Preventing questionable ads from appearing
Linking to Website Toolbox using a banner or logo
How is the forum structured?
Service-level agreement
Why is user-to-user email being sent from the outgoing email address?
How do I contact Website Toolbox?
Redirecting HTTP pages to HTTPS
Complaints
Changing which Gmail category/tab emails appear in
Themes & Appearance
Adding a link to the navigation menu
Common CSS theme customizations
Adding your own CSS code
Can I place my own banner ad on the page?
Customizing your theme
Adding content to a page
Changing the appearance of the topic title links
Changing the text size
Adding new pages
Customizing your forum's text
What languages are supported?
Uploading a logo
Removing the language drop down
Changing the font style
Uploading a header image
Changing the appearance of the category title links
Changing who forum emails come from
Using a custom font
Changing the logo link
Centering your logo
Changing background color of posts for specific user groups
Adding an image to the category title
Customizing the appearance of emails
How do I edit the header?
Changing the appearance of letter avatars
How do I change my Website Toolbox username?
Do I need to know HTML or CSS?
Adding content to the sides of the page
Linking the header image
Specifying category images
Which themes are responsive?
Changing the background color
How do I edit the footer?
Changing the appearance of usernames
Using a valid top-level domain name for Google Adsense
Specifying the forum's description
Activating a theme
How do I add a favicon (site icon)?
Removing the hide category icon
Customizing the embed loading icon
Adding a "back to top" icon
How do I remove Website Toolbox branding?
Changing the background image
Limiting the height of posts
Changing your forum's title
Centering layout content
Why aren't the images loading?
Preventing numbers from being rounded
Changing the color of posted links
Adding links to the footer
Adding links to the footer
Hiding the title on your page
Paid Access
Creating a Verified PayPal Business Account
Requiring users to pay to access the forum
Paid Access Overview
Donations
Giving paid access to a user
Can I use Stripe as my payment processor?
Configuring your PayPal account for Paid Access
Paid Access Best Practices
Requiring users to pay to access a category
Canceling a user's paid subcription
Creating multiple or discounted Paid Access pricing plans
Will administrators be required to purchase Paid Access?
If I change the pricing, will old users continue with the older pricing?
How can a user cancel their paid access subscription?
What is the Expired user group?
Getting a user's PayPal Profile ID
Requiring users to pay for features on the forum
Viewing your premium forum subscriptions on PayPal
Viewing the users that have paid
Where do the Paid Access payments go?
Are there any fees for Paid Access?
Viewing a paid access user's transactions and Profile ID
Removing paid access for a user
Changing the PayPal account used for Paid Access
How much does a business PayPal account cost?
Does changing the cost of Paid Access affect users who already subscribed?
PayPal encryption error
Categories
Searching for a post
Making a category private
How do I edit a category's title or description?
What is a category? What is a heading?
Visibility of private categories
How do I unlist a category?
Setting a user group's category permission
How do I create a category?
Changing the order of your categories and headings
How do I lock or un-lock a category?
Making a category accessible to only a few users
Assigning a category moderator
Hiding the list of subcategories
Hiding and unhiding categories
Forcing guests to login before allowing access to a category
Password protecting a category
Creating a subcategory
Putting a category under a heading
Viewing an unlisted category
How do I delete a category?
Automatically logging a user into a password protected category or forum
Collapsing the list of subcategories
Following a category
What does indenting a category do?
What is a subcategory?
How do I delete a heading?
Changing a category moderator's permission
Grouping categories
Unfollowing a category
Creating a heading
Undeleting a category
Creating a forum without categories
How do I edit a heading?
What is a forum?
Getting the ID of a category
Combining categories
Why isn't the password protection feature asking for the password?
Viewing the actions a category moderator has taken
Removing a category moderator
Showing the moderators of a category
Page Views
Reducing page view usage fees
Integrating Google Analytics or Google Tag Manager
Website Toolbox shows more page views than third-party analytics tools
What time zone is used for the forum statistics?
Real-time page views
Viewing detailed page view statistics
Why are the prices based on page views instead of features?
Top page viewers
What if there is a spike in my page view usage?
What is a page view?
Guest Top Page Viewers on a private forum
What is an active user?
User Groups
Adding users to a user group
User Promotions
Changing a user's group
Editing a user group's default permission
Membership to multiple groups
An introduction to user groups and permissions
What is a user group?
Creating a user group
Assigning user roles
Retrieving a user group's ID
Deleting a user group
Adding a user group promotion
What are user group promotions?
Editing or deleting a user group promotion
Tags
Tagging topics
Renaming a tag
Enabling tagging
Deleting a tag
Viewing topics with a specific tag
Untagging a topic
Files
Post attachments
The maximum file size
How to specify what types of files can be uploaded
How do I delete an uploaded file?
Preventing uploaded photos from being resized
Deleting the largest files
Purchasing additional storage
What is an avatar?
Preventing users from downloading attachments
How do I delete an avatar?
How do I delete a file attachment?
Preserving image headers
Messages
Messages
What's the difference between messages and the instant messenger?
Deleting a conversation
Receiving email notifications for new messages
Sending a message
Leaving a conversation
Search Engines
Connecting to Google Search Console
Why are some pages blocked in the robots.txt file?
Search engine spidering
Specifying meta tags
Is there a sitemap?
Preventing your forum from being indexed by search engines
Allowing search engines to only index topic titles
Blocking a specific search engine or bot
Why are search engines appearing even though my forum is private?
Preventing a category from being indexed by search engines
Allowing posted links to be followed by search engines
Preventing search engines from indexing user profiles
Adding meta tags on specific pages
Polls
How do I create a poll?
Making your poll results public
How do I edit or delete a poll?
Can guests vote on polls?
Can a user edit their own poll?
Billing
Stopping automatic renewal of your subscription
How do I change my plan or package?
How can I get a receipt or invoice for my purchase?
Viewing your billing history
How do I purchase or renew my service?
How much does the forum cost?
Make a deposit
Do you offer discounts to non-profit organizations?
How do I extend my free trial?
How do I purchase my forum?
Why are ads being shown on my paid forum?
What happens when my free trial ends?
Adding a debit or credit card to your account
Removing a debit or credit card from your account
What is your refund policy?
Where do I send my check or money order payment?
Activating automatic renewal of your subscription
How do I renew my forum?
Paying using Bitcoin
Updating your debit or credit card information
What is the transaction fee?
How can I pay with PayPal?
How do I change the length that my subscription will renew for?
Albums
Photo Albums
Creating a photo album
Assigning an album moderator
Changing the caption of an album photo
Deleting an album photo
Deleting an album
Calendars
Enable or disable the calendar
Adding an event
What are multiple calendars for?
Editing calendar settings
Types of events
Emailing users when a new event is posted
Creating a new calendar
Assigning a calendar moderator
Editing a calendar event
Setting a user group's calendar permission
Requesting an event reminder
Activating or disabling event approval
Approving and declining events
Deleting an event
Removing an event reminder
Viewing the actions a calendar moderator has taken
Changing a calendar moderator's permission
Deleting a calendar
Removing a calendar moderator
Chat Room
Popular
Integrating the chat room with your forum
What features are available?
Creating a room
User accounts
Viewing the members list
How long is the chat history stored?
Guest login
Private messages
Clearing the chat history
Are messages in the chat room persistent?
Categories
General
How do I insert the HTML code into my website?
Integrating the chat room with your forum
What features are available?
Creating a room
How do I update my website name or address?
How long is the chat history stored?
Clearing the chat history
How do I add a logo/picture/image to the top of the page?
The 403 forbidden error
Are messages in the chat room persistent?
Website Toolbox infrastructure and backup practices
Retrieving a deleted item
What is the IP address of Website Toolbox?
Learn HTML
What is a page view?
Who owns the data?
Clearing your browser's cache, cookies, and history
Taking a screenshot
Requiring the page to be loaded in a frame
Where can I find your Terms of Service?
What is a tool?
Where can I view my support tickets?
Do I have to have my own website?
Where can I find your privacy policy?
Viewing your support tickets
Where is your DMCA policy?
Linking to Website Toolbox using a banner or logo
Preventing questionable ads from appearing
How do I contact Website Toolbox?
What languages are supported?
Users
User accounts
Viewing the members list
Guest login
Private messages
Assigning an administrator
Approving and declining members
Banning a guest
Changing your avatar
Deleting a user
Banning a member
Unbanning a user
Billing
Stopping automatic renewal of your subscription
How do I change my plan or package?
How can I get a receipt or invoice for my purchase?
Viewing your billing history
How do I purchase or renew my service?
Make a deposit
Do you offer discounts to non-profit organizations?
What happens when my free trial ends?
Adding a debit or credit card to your account
Removing a debit or credit card from your account
What is your refund policy?
Where do I send my check or money order payment?
Activating automatic renewal of your subscription
Paying using Bitcoin
Updating your debit or credit card information
How do I change the length that my subscription will renew for?
How can I pay with PayPal?
Website Toolbox Account
How do I delete my Website Toolbox account?
How do I change my email address?
Changing your Website Toolbox account password
Change the ownership of your Website Toolbox account
How do I change my Website Toolbox username?
Linking multiple Website Toolbox accounts together
I forgot my Website Toolbox account password
Why is my Website Toolbox account disabled?
I forgot my Website Toolbox account username
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