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Service-level agreement
If you have subscribed to the Pro Plan, Website Toolbox guarantees uptime of no less than 99.9%.
The following credits are provided for low uptime:
- 5% of Fees for any month with uptime above 99.0% but below 99.9%
- 10% of Fees for any month with uptime above 90.0% but at or below 99.0%
- 20% of Fees for any month with uptime at or below 90.0%
Credits are non-refundable.
If you still need help, please contact us.