The 403 forbidden error

If a user is receiving the 403 forbidden error message, they should follow the instructions below to resolve the issue.

• They should check if their IP address is listed on DroneBL or StopForumSpam.com.

  If their IP address is listed on those services:

  • They can submit the form on that page to have it removed from their database within 24 hours.
  • They should try disconnecting and then reconnecting the modem or router for their Internet Service Provider as that may cause their computer to be assigned a new IP address which might not be blocked by those services.
  • It is possible that malicious software running on their computer is posting spam to the Internet without their knowledge. They should consider scanning your computer with free anti-virus and anti-malware software such as AVG or Avast to prevent being blocked again by anti-spam services.
• If the user is using a proxy or VPN to access the Internet, they should try turning it off.

If the user isn't sure what their IP address is, they can visit this link to check what it is.

If you still need help, please contact us.